Move-Out Cleaning

Service Policy

Service Scope (What’s Included)

This service includes a full-property cleaning with attention to kitchens, bathrooms, floors, surfaces, and interior spaces such as cabinets, drawers, and closets. It is designed to reset the space but does not include trash removal of large items, repairs, or restoration work unless otherwise specified.

Add-Ons & Service Limitations

Additional services beyond the standard scope must be selected at the time of booking or approved during the appointment. Tasks not included in the selected service may not be completed unless added and confirmed. Our team reserves the right to decline services that fall outside the scope of work, require specialized licensing, or pose safety risks. Any additional requests may result in adjusted pricing based on time, labor, and complexity.

Access & Security

Clients must ensure the property is accessible at the scheduled time, including providing keys, codes, or entry instructions. Utilities such as water and electricity must be active. If access is not possible upon arrival, the appointment may be canceled and subject to applicable fees.

Booking & Cancellation

All bookings must be secured with payment at the time of scheduling. We require at least 48 hours’ notice for any cancellations or rescheduling requests. Cancellations made within 48 hours of the scheduled appointment may be subject to a fee.

Same-day cancellations or cancellations made within 24 hours of the appointment are non-refundable. This policy is in place to compensate our professionals for reserved time and lost booking opportunities. Once a cleaner has been assigned and scheduled, that time is blocked off and cannot be filled on short notice.

Same-day cleaning requests may be subject to an additional rush service fee due to limited availability and priority scheduling. By booking a same-day service, you acknowledge and accept any applicable rush fees associated with expedited scheduling.

If our team is unable to access the property at the scheduled time due to missing or incorrect entry instructions, the appointment will be treated as a same-day cancellation and will be non-refundable.

By completing your booking, you agree to these terms and understand that they are in place to ensure fairness, protect our professionals, and maintain scheduling efficiency.

Customer Satisfaction

All concerns must be reported within 24 hours of service completion. Due to the nature of vacant property cleanings, results are based on the condition left behind. We will review and address valid concerns where appropriate.

Results Disclaimer 

Cleaning results are dependent on the condition of the space at the time of service. While we strive to deliver the highest level of quality, some stains, buildup, discoloration, or damage may not be fully removable through standard or deep cleaning methods. Services provided are not considered restoration, repair, or specialized remediation unless explicitly stated. By booking, you acknowledge that results may vary and are based on the current condition of the property.

Before & After Documentation Policy

To maintain quality, consistency, and accountability, our professionals may take before and after photos of the areas being serviced. These photos are used strictly for internal documentation, quality control, training, and to verify the condition of the space before and after the service is completed.

Photos are taken only of the work areas and surfaces being cleaned or serviced, and are never intended to capture personal, sensitive, or unrelated items. This process helps protect both the customer and our team by clearly documenting the condition of the property, identifying any pre-existing damage, and ensuring service standards are met.

By booking with us, you acknowledge and consent to this documentation process. These images may also be used for training or internal review purposes. In some cases, photos may be used for marketing or promotional content; however, any identifying or personal details will be excluded or obscured to protect your privacy.

If you have any questions or concerns regarding this process, our team is happy to assist. This policy is in place to ensure transparency, protect all parties, and maintain the high standards we hold across every service.

Pricing & Payment

Pricing is based on property size, condition, and selected add-ons. Heavily soiled properties or excessive debris may result in additional charges. Payment is required in advance to secure the booking.

How To Prepare For Your Cleaning

The property should be fully emptied prior to your appointment unless otherwise discussed. This allows our team full access to clean all surfaces thoroughly. Please ensure utilities are active and the space is ready for cleaning upon arrival.